Surfdome Reviews

On May 11,2020 I ordered a pair of Oakley Flight Jackets from them because there site had them priced lower then anywhere else and I thought I was getting a deal. My credit card was charged immediately. I received a follow up email from them with my FedEx tracking number. At first I was impressed on how fast it came over from across the pond and I was expecting to receive the package on 05/13/2020 and FedEx is pretty good with their delivery dates. I tracked the package to the FedEx main hub in Tennessee where everything goes prior to coming to Florida (I use to work for FedEx so I know how the shipping goes). Shortly afterwards I receive an email from FedEx saying that my Item needs a drop ball testing certificate in order to be released from customs. I never received any notification like this before when buying products or glasses from overseas. So I contacted customer service and spoke with some woman who started off friendly at first and actually found the email that FedEx sent them about the drop ball lenses testing. She mumbled something about " it's the warehouse job to send out that information and continue to check you FedEx status. I kindly asked her if she can send me a follow email on when they respond to FedEx with the information. After that her attitude changed and she mumbled " it's our warehouse responsibility to sent that out with the package and just keep checking your FedEx status. If you sit in front a damn computer all day how hard is it to follow up with the customer by sending a simple follow up email. So I quickly called my credit card and got the charges reversed. I will never get those glasses I just spent the extra and ordered the same pair stated side and will receive them tomorrow. Don't do it! They are a fraud and magically there phone lines don't work now. I called three times and sent an email.

I sent my item back to be refunded your week ago using the HR code this with me when I quoted them asking where my refund was they said they never received my parcel